Refund policy
At Eatiful, we strive to ensure your complete satisfaction with our products. If you are not entirely pleased with your purchase, you may return it within 14 days of receipt for a full refund or exchange. To be eligible for a return, please ensure the following conditions are met:
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The product is unopened, unused, and in its original packaging.
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Proof of purchase is provided.
Return Process:
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Contact our customer service team at info@eatiful.com to initiate the return.
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We will provide you with a return authorization number and detailed instructions on how to proceed.
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Securely package the item and ship it back to us as per the provided instructions.
Refunds:
Once we receive and inspect the returned item, refunds will be processed within 7 business days to the original payment method used during purchase.
Exchanges:
If you wish to exchange a product, please contact our customer service to arrange the exchange, ensuring the returned item meets the conditions mentioned above.
Damaged or Incorrect Items:
Should you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items:
For hygiene and safety reasons, we cannot accept returns on opened food products. If you have concerns about a product, please contact us before opening it.
Contact Us:
For any questions regarding returns or refunds, reach out to our customer service team at info@eatiful.com